2011 Picker Awards

Click  here to see profiles of the winners of the 2011 Picker Awards and for information on past winners.

Dr. Don Berwick

Don Berwick Receives 2011 Picker Award for Excellence
ORLANDO, Fla., Dec. 7, 2011—The Picker Award for Excellence, which recognizes outstanding achievement in promoting and furthering patient-centered care, was awarded to Dr. Don Berwick on Wednesday, Dec. 7, the last day of the 23rd annual national forum hosted by the Institute for Healthcare Improvement, which Dr. Berwick cofounded in 1989.  (More).

 

 

 

 

 

Gonda Building, Mayo Clinic

Mayo Clinic Honored with 2011 Picker Award for Excellence in Patient-Centered Care

ROCHESTER, MN–The 2011 Picker Award for Excellence in the Advancement of Patient-Centered Care was awarded to Mayo Clinic on Thursday, Dec. 1.The Picker Awards honor premier organizations for recognizing and acting on the acute need to improve the patient’s healthcare experience as seen “through the patient’s eyes.” The international award was presented by Picker Institute Executive Director Lucile Hanscom and board member Sir Donald Irvine, M.D., in recognition of Mayo Clinic’s “distinguished history of putting every patient first, and of the respect, dignity and quality care that each patient is afforded.”   (More.)

Hansen Receives Picker Award for Long-Term Care

Jennie Chin Hansen, winner of the 2011 Picker Award for Excellence® in Long-Term Care, gave the Picker Lecture following the award ceremony at the Pioneer Network National Conference in August.

St. Charles, Mo.—Jennie Chin Hansen, CEO of the American Geriatrics Society and former president of AARP, received the Picker Award for Excellence® in the Advancement of Patient-Centered Care in Long-Term Care Settings on Thursday, Aug. 4, during Pioneer Network’s 11th annual national conference in St. Charles, Mo. (More)

 

Lucile O. Hanscom, second from right, with winners of the Picker Award for Excellence® in Long-Term Care, including, from left,

 

Jennie Chin Hansen, right, winner of the 2011Picker Award for Excellence® in Long-Term Care, and Peter Reed, center, PhD, MPH, and CEO of Pioneer Network, with Lucile O. Hanscom, executive director of Picker Institute.

Jennie Chin Hansen Named 2011 Picker Award Winner

Jennie Chin Hansen

Jennie Chin Hansen, RN, MS, FAAN, the CEO of the American Geriatrics Society, has been named the  winner of the 2011 Picker Award for Excellence® in the Advancement of Patient-Centered Care in Long-Term Care Settings.

Hansen will accept the award at the Pioneer Network Annual Conference in St. Charles, Mo., on Thursday Aug, 4, when she will also present the Picker Lecture.

Before joining AGS in April 2010, Hansen served for two years as president of AARP. In 2005, she had spent nearly 25 years with On Lok Inc., a nonprofit family of organizations providing integrated, globally financed and comprehensive primary, acute and long-term care community-based services in San Francisco. The On Lok prototype became the 1997 federal Program of All-Inclusive Care to the Elderly (PACE) Program into law for Medicare and Medicaid. PACE now has urban and rural programs in 30 states.

Hansen has just completed a six-year term as a federal commissioner of the Medicare Payment Advisory Commission (MedPAC). In 2010 she served as an IOM member on the RWJ Initiative on the Future of Nursing. She currently serves as a board member of the  board officer of the National Academy of Social Insurance. She has just been appointed as a board member of the Institute for Healthcare Improvement (IHI) and the American Hospital Association Equity of Care Committee, and she is the  co-chair of the steering committee for the Coalition to Transform Advanced Care (C-TAC).

Hansen has received multiple awards over the years, including the 2003 Gerontological Society of America Maxwell Pollack Award for Productive Living, a 2005 Administrator’s Achievement Award from the Centers for Medicare and Medicaid Services, and an honorary doctorate from Boston College in 2008.

Her recent awards include the Leadership Award of Excellence, New England Healthcare Institute, in October 2010.

The winners of the two prior Picker Awards in long-term care are Dr. Bill Thomas in 2009 and Karen Schoeneman of CMS in 2010.

About the Picker Awards for Excellence® 
in the Advancement of  Patient-Centered Care

The very act of being nominated for a Picker Award
demonstrates your commitment to improving the lives of
patients by making interaction with the healthcare system
ess stressful and more comfortable. The honor of winning
the Picker Award will inspire others to do the same.

                                              Gail L. Warden, MHA
                                              President Emeritus, Henry Ford Health System
                                              Picker Institute Board of Directors

The identification and promotion of “best practices” that lead to the advancement of patient-centered care is an important element in Picker Institute’s mission. One way Picker Institute promotes best practices is by recognizing outstanding professionals in the field whose work best exemplifies the institute’s goals and philosophy.

The Picker Awards for Excellence®  were established in 2003 as an educational component of improving patient-centered care. “Our mission is to make the patient’s experience, whether in a hospital or a doctor’s office, a better one,” institute founder Harvey Picker said in 2008. “The Picker Awards are intended to honor people and organizations who have contributed significantly to this goal, and to highlight them as role models for others in healthcare.”

Picker Institute is dedicated to patient-centered care in all healthcare settings. The Picker Awards were inaugurated in 2003. The first Picker Award in long-term care was bestowed in 2009.

Winners of 2010 Picker Awards for Excellence® Honored in Orlando

ORLANDO, Fla., Dec. 8, 2010— The winners of the 2010 Picker Awards for Excellence® were honored by a crowd of 5,500 physicians and healthcare leaders from around the world representing hospitals, health systems, government agencies, health maintenance organizations, LTC facilities and medical supply companies on Wednesday, Dec. 8, at the Institute for Healthcare Improvement’s 22nd annual National Forum on Quality Improvement in Health Care. 

Paul D. Cleary, Ph.D.   

Dr. Cleary, the dean of the Yale University School of Public Health, was cited for his commitment to patient-centered care, his tireless efforts to elicit patient experiences through well-designed surveys and his success in demonstrating that quality patient experiences are linked to positive patient outcomes.    

Dr.  Cleary also chairs the Department of Epidemiology and Public Health and is the Anna M.R. Lauder Professor of Public Health. His research  is wide-ranging, with a focus on developing better ways to use patients’ own reports about their care and health status to evaluate the quality of the medical care they receive, and on studying the relationship between clinician and organizational characteristics and the quality of medical care. Most recently he has completed a long-term study of the correlation between patient-centered care and positive health outcomes.   

Dr. Cleary is a principal investigator for one of the CAHPS (Consumer Assessment of Healthcare Providers and Systems) grants from AHRQ (Agency for Healthcare Research and Quality) to develop surveys for collecting information from consumers on their health plans and services. He is also leading a Robert Wood Johnson Foundation project to stimulate and facilitate research on public health systems.   

A prolific writer, Dr. Cleary has written nearly 300 journal articles either alone or with co-authors in the fields of health behavior, patient assessment of healthcare and outcomes, quality improvement and health quality.   

He is a member of the Institute of Medicine of the National Academy of Sciences and a Distinguished Fellow with the Association for Health Services Research.   

Atul Gawande, M.D., M.P.H.   

Dr. Gawande was recognized for his outstanding work in highlighting the importance of patient-centered care through his investigations of the modern healthcare system and the widespread publication of his findings for professional audiences and the public as a whole.    

Dr. Atul Gawande is a general surgeon in Boston, Mass., and the author of several internationally best-selling books on modern medicine. He has also been a staff writer at The New Yorker magazine since 1998, and many of the pieces published there about his life as a surgical resident have played a larger role in clinical and political developments in the healthcare industry.   

“The Cost Conundrum,” which appeared in the June 2009 New Yorker, was cited as having had a galvanizing effect on Pres. Barack Obama in his pursuit of healthcare reform legislation   

Dr. Gawande’s most recent book, The Checklist Manifesto: How to Get Things Right, a wide-ranging rumination on the revolutionary use of a simple to-do list to increase positive patient outcomes exponentially, speaks directly to his belief that teamwork and organization are vital to the successful practice of medicine and a personal sense of satisfaction. The book reached the New York Times’s nonfiction best-seller list in 2010.   

Dr. Gawande took his undergraduate degree at Stanford University and his medical degree at Harvard Medical School. During that time he worked for Al Gore’s 1988 presidential campaign and for Congressman Jim Cooper as a healthcare researcher. He served as a healthcare adviser to Pres. Bill Clinton and the director of one of the three committees comprising the Clinton Health Care Task Force.   

Arnold P. Gold, M.D.   

Dr. Gold, Chairman Emeritus of the board and co-founder in 1988 with his wife, Sandra O. Gold, of the Arnold P. Gold Foundation, was honored for his lifelong dedication to the advancement of patient-centered care by preserving the tradition of the caring physician and emphasizing the crucial need for humanism in medicine.   

The mission of the Gold Foundation is to preserve the tradition of the caring doctor and advance humanism in medicine through physician education. Students at more than 94 percent of the schools of medicine and osteopathy in the United States participate in one or more of the foundation’s nearly two dozen programs.   

Dr. Gold is professor of clinical neurology and clinical pediatrics at Columbia University’s College of Physicians and Surgeons, with which he has been associated for more than 50 years. He received the college’s Distinguished Service Award in 1998. The author of more than 80 published articles and several books in the field of pediatric neurology, Dr. Gold has received numerous special awards, lectureships and professorships and has been a visiting professor at many schools and colleges throughout the world, including Africa and Europe.   

The Dr. Arnold P. Gold Child Neurology Center at the Morgan Stanley Children’s Hospital of New York-Presbyterian Hospital, Columbia University Medical Center, was dedicated and opened in 2003.   

Dr. Gold received the Lifetime Achievement Award from the Child Neurology Center in 2005 and an Honorary Doctorate of Humane Letters degree from the Mount Sinai School of Medicine in 2008,   

 Below are some photos from the events:   

2010 Picker Awards

The winners of the 2010 Picker Awards for Excellence® in the Advancement of Patient-Centered Care are, from left, Paul Cleary, Dr. Arnold Gold and Dr. Atul Gawande.

2010 Picker Awards

Picker Award winner Paul Cleary is congratulated by Picker Institute board member Gail Warden, president emeritus of Henry Ford Health System.

2010 Picker Awards

Picker Award winner Dr. Arnold Gold and Sam Fleming, secretary/treasurer of the Picker Institute Board of Directors.

2010 Picker Awards

IHI president and CEO Maureen Bisognano, left, and Lucile O. Hanscom, executive director of Picker Institute.

2010 Picker Awards

Picker Award winners Paul Cleary, left, Dr. Arnold Gold and Dr. Atul Gawande with Sandra Gold, cofounder with her husband, Arnold, of the Arnold P. Gold Foundation, at the Picker Awards dinner on Tuesday, Dec. 7.

2010 Picker Awards

Dr. Elliott Fisher of the Dartmouth Institute, left, and Picker Award winner Dr. Atul Gawande giving the Picker Lecture following the Picker Awards ceremony.

2010 Picker Awards

Dr. Tony DiGioia of the University of Pittsburgh Medical Center and his wife, Cathy, at the Picker Awards dinner.

Picker Award winners Dr. Atul Gawande, left, and Dr. Arnold Gold in a pre-awards ceremony conversation.

IHI board members A. Blanton Godfrey, left, and Diana Chapman Walsh with Picker board chairman Mark Waxman at the Picker Awards dinner.

Picker Award winner Dr. Atul Gawande accepts his $10,000 award check from Dr. Steve Schoenbaum, vice chairman of the Picker Institute board of directors.