Measurement

Researching and evaluating patients experience

We measure patients’ experiences using surveys and other methods to gain systematic feedback on the quality of healthcare. Original research is complemented by a suite of patient, staff, and public surveys to provide in-depth insights.

Improvement

Leading initiatives that make improvements happen

We work with healthcare providers to use patient feedback to improve services. Our educational and development work encourages and supports health professionals in implementing change.

Policy

Building evidence to inform health policy

We use our research evidence to promote innovative, intelligent approaches to meeting patients’ needs. We aim to make the views of patients and citizens count throughout health policy and practice

Our organization

We are an independent, not for profit research and development institute with charitable status.

Our values

We believe all patients deserve high quality healthcare and their views and experiences should drive improvement efforts. A truly patient-centered service should deliver:

• fast access to reliable health advice
• effective treatment delivered by staff you can trust
• involvement in decisions and respect for patients’ preferences
• clear, comprehensible information and support for self-care
• physical comfort and a clean, safe environment
• empathy and emotional support
• involvement of family and friends and support for careers
• continuity of care and smooth transitions

For more information visit www.pickereurope.org.