Picker Institute Featured in Qualitative Study of Patient-Centered Care

An article by Dr. Karen Luxford, Dr. Dana Gelb Safran and  Dr. Tom Delbanco, founding chairman of Picker Institute, on “Promoting Patient-Centered Care: A Qualitative Study of Facilitators and Barriers in Healthcare Organizations with a Reputation for Improving the Patient Experience,” cites Picker Institute as one of eight healthcare organizations across the United States with a reputation for successfully promoting patient-centered care.

Picker Institute is noted for its development in 1993 of the Eight Picker Principles of Patient-Centered Care and its Picker Awards program to identify and recognize individual and organizational leaders in the advancement of patient-centered care.

The article appears in the International Journal for Quality in Health Care and can be accessed at http://www.medscape.com/viewarticle/750041.

 

Hansen Receives Picker Award for Long-Term Care

Jennie Chin Hansen, winner of the 2011 Picker Award for Excellence® in Long-Term Care, gave the Picker Lecture following the award ceremony at the Pioneer Network National Conference in August.

St. Charles, Mo.—Jennie Chin Hansen, CEO of the American Geriatrics Society and former president of AARP, received the Picker Award for Excellence® in the Advancement of Patient-Centered Care in Long-Term Care Settings on Thursday, Aug. 4, during Pioneer Network’s 11th annual national conference in St. Charles, Mo. (More)

 

Lucile O. Hanscom, second from right, with winners of the Picker Award for Excellence® in Long-Term Care, including, from left,

 

Jennie Chin Hansen, right, winner of the 2011Picker Award for Excellence® in Long-Term Care, and Peter Reed, center, PhD, MPH, and CEO of Pioneer Network, with Lucile O. Hanscom, executive director of Picker Institute.

Picker Grant Sets Baseline for Mobile Apps to Advance Patient-Centered Care

Drawing on research for “Improving Patient Rounds,” a 2008-2009 Picker/Gold
Graduate Medical Education challenge grant, the Georgia Health Sciences University
(formerly the Medical College of Georgia) has developed a PFCC BASICS mobile
app. The application aims to educate not only students but also providers, staff and
healthcare consumers, including patients and their families, about patient- and
family-centered care fundamentals. The app will soon be available from the Apple apps store.

 

Mobile apps aim to improve education and care

AUGUSTA, Ga. – Two new mobile applications, one of which enables a virtual roller coaster ride through the upper-respiratory system, are among the resources enhancing education and patient care at Georgia Health Sciences University.

The Upper Respiratory Virtual Lab, a real-time, 3D, interactive simulator of the upper-respiratory system, bridges the gap between what students see in textbooks and the gross anatomy lab, said lead developer Nick Klein, a GHSU medical illustration alumnus who works in the Medical College of Georgia Curriculum Office.

The application was the brainchild of Dr. Bill Dolen, Professor of Pediatrics and Medicine, Klein said. “He came to us last year with a library of rhinoscope images
compiled in the ’80’s and ’90s,” he said. “The idea was to make an interactive
educational tool for students and physicians.”

That library evolved – with the help of high-resolution CT data from innumerable scans of the upper-airway system, the willingness of several team members, like third-year medical student Thomas Freeman, to be scoped themselves and real-time 3D game a mobile and web application developer with Information Technology and Support Services. The result was an application that allows students to “fly through the upper-respiratory system” as if they were inside the body.

“It’s as if they’re interacting with the anatomy,” Klein said. “This helps them bridge the conceptual gap between a cross-section in the anatomy lab and their first rhinoscopy.”

The first version of this application was designed for use on personal computers, but a free iPad version was rolled out earlier this year. Within weeks, 15,000 people had downloaded it, a number that’s now climbed to over 25,000.

“What we found is that students are using it to study, but a large number of downloads come from nurses and otolaryngologists who are showing patients what will happen during a certain procedure,” Klein said. “People are also using it to educate their patients.”

Another novel mobile application was produced with patient care, quality and safety in mind. The PFCC BASICS application, developed by the Center for Patient- and Family-Centered Care and ITSS, will launch this month.

The application aims to educate not only students but also providers, staff and health care consumers, including patients and their families, about patient- and family-centered care fundamentals, said Christine O’Meara, Program Development Coordinator for the GHSU Center for Patient- and Family-Centered Care.

The high-tech application, like its low-tech precursor, a paper handout developed
by the center in 2010 through Picker Institute funding, reinforces principles and guidelines such as dignity and respect, information-sharing, participation and collaboration.

“Users can access GHSU Medical Center’s PFCC Standards of Care, but the app’s real gem is the interactive PFCC Checklist. As partners in care, patients and their families can use the PFCC checklist as a handy reference tool,” O’Meara said, citing uses such as ensuring that health care providers wash their hands, give them the opportunity to ask questions and provide clear and thorough discharge instructions. “The app can be used to help assess how well we are teaching, modeling and following our own patient- and
family-centered care standards.”

The checklists reflect industry-recognized safety and communication standards, patient satisfaction measures and evidence-based guidelines for effective communication and engagement with patients, she said.

“We field-tested the application with students, doctors-in-training, physicians and patient advisors because it was important that the final product reflect input from our intended audience,” O’Meara said. “In fact, patient advisors say they would also like to see the paper version, the PFCC Card, available in the patients’ rooms so that patients without smart phones can learn about PFCC and the checklist.”

The application is available for download from GHSU Mobile, www.georgiahealth.edu/mobile/georgiahealthmobile.html,
and will be available soon on Apple iTunes.

Toview the Upper Respiratory Virtual Lab on a PC, visit www.georgiahealth.edu/urvl.
To download it from iTunes, for use on a Mac, iPhone or iPad, visit http://itunes.apple.com/us/app/upper-respiratory-virtual/id435530624?mt=8.

 

 

 

 

 

 

 

 

 

 

 

 

Interactive LTC Improvement Guide Hits Half-Million Mark

The interactive edition of the Long-Term Care Improvement Guide, posted online by Picker Institute and Planetree in October 2010, has accumulated 492,442 chapter views through July 2011. In that same period, the Guide was downloaded 23,392 times.

The Long-Term Care Improvement Guide is a compendium of best practices that incorporates the perspectives of long- and short-term care residents into a one-of-a-kind guide to the ways and means of approaching and implementing positive change in the culture of aging.

“Based on the success of the Patient-Centered Care Improvement Guide, which Picker Institute and Planetree published in 2008, we knew the LTC Guide would be a popular destination,” said Loie Hanscom, executive director of the Picker Institute. “But we’re very impressed with the degree to which it has established its place in the long-term care archive, and we expect it will continue to make significant contributions to the long-term care field.”

Click here to access the Long-Term Care Improvement Guide.

Quote of the Week: Karen Minich-Pourshadi, ‘Putting Patient-Centered Care Into Perspective”

“Let me summarize my interpretation of these findings in one sentence: We don’t know what patient-centered care means nor do we know how to approach it, but things are going great.”

Karen Minich-Pourshadi
“Putting Patient-Centered Care Into Perspective”
HealthLeaders Media, May 2, 2011

Click here to read the complete article.